Cross-Training Personnel: Boosting Versatility, Fostering Team-work
Cross-training the employees: Enhancing flexibility, cultivating teamwork Getting your office personnel proficient in multiple tasks can make for an even smoother-running practice -- if you take the time to do the schooling right. By LARRY STEVENS, amednews correspondent. Sept. 5, 2006.
There are not any office positions called " receptionist, " " billing clerk" or " scheduler" in medical practice bliss. Instead there exists only one non-clinical job: " office worker, " an ideal interchangeable staffer. Busy day today? No problem: Move a generic member of staff to reception. Falling lurking behind in billings? Move a couple of workers in to that department. Sound not possible? Not if you do a little cross-training.
In athletics, cross-training is made to develop different parts of the body, instead of work exclusively on one band of muscles. Precisely the same principle is applicable with cross-training in your practice. Instead of having just one person do one thing, you coach your personnel to handle multiple tasks. Cross-training in your practice does not guarantee all staff can be delivered to equal competency in all jobs, just as a cross-training sportsperson might never develop a top of the line skill. However , a cross-training athlete can easily shift exercises when, state, a part of the body is sore or injured. A cross-training practice may shift staff among several non-clinical function when, claim, one is sick or otherwise outside.
Cross-train or not
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Practices need to carefully consider the pros and cons of cross-training. They need to be able to determine when and where it can be used to advantage and when and where it might result in unacceptably reduced output, unhappy individuals, or even severe mistakes. " I'm a powerful believer in cross-training. But it has to be component to an overall, well-planned strategy, " says David Zahaluk, MD, a family doctor with two-doctor Trinity West Urgent Attention in Lewisville, Texas. Dr . Zahaluk, also a practice management consultant, says among the elements that will impact the success or failure of cross-training will be the size of the practice, the degree of technology, the office's traditions, the nature of ideal to start, and the specificity and difficulty of the careers for which employees may be cross-trained. While there will be pitfalls to prevent, many doctors said cross-training is worthwhile. The first benefits is personnel flexibility. If perhaps multiple office workers can handle multiple tasks, then you could shift persons in and out of jobs because needed. And, you might not have to hire short-term workers to fill in. " The more we can train our staff to take care of different jobs, the more flexibility we have, " says single gastroenterologist Patricia L. Raymond, MD, in Chesapeake, Se till att du ar. Dr . Raymond attributes cross-training and an electronic medical records system to keeping the volume of her business office staff to a efficient several, thus keeping a lid on costs. Dr . Raymond admits that when some people, including her, carry out jobs for which they are certainly not primarily qualified, the task usually takes a little longer. And because a nurse's wage is above a clerk's, that job-shifting means overpaying. However , by simply reducing reliability on momentary staff during vacations, and eliminating freelancing of jobs like code, she stated the practice is savoring an overall cost benefit. Other benefits
Doctors note that cross-training:
Breaks up the monotony with the week, supplying workers more challenges and variety.
Provides workers a feeling of how the practice works together as a team.
Allows the doctor or administrator notice that certain workers are well-suited for a several position.
Will help patients get answers to billing or perhaps insurance questions on the initially call, since more people will know where to find the answers. And, it might be easier to discover problems if a position is usually not exclusively handled by a single person. For example , an effort at embezzlement might be avoided if more than one employee can be handling the money. non-e of...
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